GOT Customer Satisfaction

GOT-customer-satisfaction-54022660.jpgAssociates are introduced to a new way of thinking through a series of GOT Customer Satisfaction training sessions. GOT stands for Greet, Offer, Thank. The sessions are designed to equip associates with the skills needed to give customers the best possible shopping experience, while driving sales, one grocery cart at a time.

GOT Customer Satisfaction Objectives

  • Provide the foundation for building a culture in which engaged associates deliver an exceptional in-store shopping experience to their customers
  • Present tools and techniques for engaging, motivating, recognizing and coaching associates on delivering the customer satisfaction mission

Engaged employees want their organization to succeed because they feel connected emotionally and socially to its mission, vision and purpose.

The GOT Program includes the following:

  • Facilitator Guide
  • Training Materials
  • Training DVD's
  • Posters
  • Recognition cards

Pricing and cancellation policies for these services are covered within individual statements of work. 
Please contact an SVU representative for details.

Contact your Account Manager, or SUPERVALU University for more information.


Employee’s are now taking customers right to the products they are looking for instead of directing them to a specific aisle

— Sam Taylor
All American Quality Foods
Atlanta, GA